Teamwork

Leadership = Awareness + Empathy

July 4, 2019 By Oscar Segurado

A true leader goes beyond the daily routine and takes a step back thinking about the consequences of every human interaction.

When you share ideas, proposals, or concerns, are you aware of their emotional impact on your team?

If you keep your thoughts to yourself, do you realize that they can take a toll on your own emotional balance?

Leaders want to be heard and valued, want to promote an atmosphere of positivity and productivity. This can be achieved more easily through self-awareness and empathy.

Leaders who are empathetic earn the trust of employees, who in turn are more productive. The right approach to empathy can go a very long way in promoting positivity at work.

What is empathy?

According to Gustavo Razzetti, author of Stretch for Change, there are two kinds of empathy: Emotional and Cognitive.

Emotional Empathy is activated by mirror neurons, which allow us to feel another person’s feelings in a passive manner.

Cognitive Empathy is also known as ‘perspective taking,’ when we are aware of your own insights and make an effort to understand others.

In the early 1990s, neuroscientists discovered that we have specific brain cells that become active when someone else is suffering. In essence, we can feel someone’s pain and move toward a closer understanding of them.

Of course, as a leader, it’s imperative that you understand where an employee is coming from on a topic without being triggered into an emotional response or unhelpful decision. Maintaining a clear, yet compassionate approach can be better achieved with Cognitive Empathy.

How can empathy help you be a more effective leader?

A skill that can be worked on and finely tuned with practice, Cognitive Empathy is invaluable for organizations because it:

Builds Team Culture. Making an effort to understand how someone thinks, behaves, and feels can offer you essential insights and allow your co-workers or employees to feel valued.

Diversifies Thinking. Not only does empathy create a feeling of connection among peers, but taking the time to understand someone else’s perspective increases diversity and convergence of ideas, explains Razzetti.

Impacts Communication. In her recent article, Prudy Gourguechon, Psychiatrist and Psychoanalyst, explains that empathy allows you to understand if you have fully reached and connected with those around you.

Inspires Loyalty. With empathy as a regularly used tool in your leadership belt, you can build your team, inspire followers, nurture leadership in others, and elicit loyalty, notes Gourguechon

What if you’re not naturally empathetic?

Empathy is an innate trait that’s in all of us; however, like anything else, it runs on a spectrum of weak to strong.

If you’re not naturally inclined to empathy, you can still harness its power through a few simple tactics:

Think before you act. For instance, if an employee needs time off during a busy peak, before you say ‘no,’ take a moment to consider what your decision will mean to the person.

You don’t need to say ‘yes’ if the answer should be ‘no.’ But showing you understand where the person is coming from goes a long way in keeping up morale.

Practice mindfulness or seek advice. If you’re not strong in the empathy department, you don’t need to change who you are. First of all, being aware of it allows you to fill in the gap with someone who compliments your weakness, notes Gourguechon.

Can you be too empathetic?

Imagine spending your whole day feeling the ups and downs of everyone around you. Sound fun? Not at all.

Being highly empathetic is a superpower in so many ways, but it can also hinder your ability to function as a leader if you’re pulled in too many directions.

Perhaps you’re managing a small team of recruiters who often have disputes with one another. As the team leader, you want to keep your eye on the goals, so that you can make deadlines and expand your recruitment services.

If you spend every afternoon feeling emotionally charged thoughts unrelated to the big picture goals, then your vision and effectiveness as a leader become muddied. Of course, it’s imperative to explore workplace disputes and aim to resolve them, but it’s also your job to keep a compassionate, yet targeted eye on the prize.

With the right amount of awareness and insight, you can feel out another’s perspective and understand the social and emotional landscape of your work environment. Use empathy to create well-informed decisions, to inspire loyalty, and to communicate as clearly as possible.

Stress-free Leaders Do 5 Things Every Day

June 25, 2019 By Oscar Segurado

Have you ever seen yourself as a leader, the boss of your life? Wouldn’t be great to coast stress-free through your personal, family and work responsibilities and goals?

Those who lead successfully their life and businesses rarely display stress despite everyday challenges and overwhelming agendas.

To become a truly effective leader with the right mindset, learn and practice how to control your time, actions and spaces.

Focus on one thing at a time

How can you efficiently concentrate on something when your phone is vibrating, and your e-mails are stockpiling?

The key is time blocking. To time block, you section your day into segments of activities. For instance, just between 8-9 am and 4-5 pm you might answer e-mails (then leave them untouched for the rest of the day).

This simple approach will substantially increase your available time for focused work without continually shifting gears, keeping you and your goals on track. Tomorrow will come, and the remaining messages will be answered.

Some benefits of time blocking include:

Increased focus on tasks
Balanced workload
Task prioritization
Bolstered sense of accomplishment

Work at your peak energy hours

Many people nowadays are able to have flexible work hours. If freedom of time is your case, it’s worth noting whether you are more productive in the morning, afternoon or evening.

Some people thrive when they dig in first thing upon rising. However, some may prefer to enjoy a workout, relaxed coffee, and breakfast with their family before answering calls and handle requests.

Be mindful of your life’s overall values and when you accomplish at your best.

Create and maintain boundaries

When you head home at the end of a long workday, it can be all too easy to stay in overdrive. Instead of indulging in a movie with your kids and being in the moment, you might be tempted to start worrying and acting on your to-do list.

See yourself as a leader who needs to get things done but with the ability to define when, where and with whom to accomplish them. Create boundaries for yourself and others, not just for focused work but also for well-deserved downtime. Often, if someone knows that you are not available after a specific time of day, respect for your boundaries will be formed.

When the space and time of everyone are acknowledged, teamwork and creativity improve. Some problems require solo work, while other tasks can only be achieved through cooperation and convergence of the minds. Let’s be surprised when closing and opening these gates of creativity.

Avoid wasting time

We want to please others, to help others, to work in teams, but we waste precious time without a well-defined purpose when meeting with someone to accomplish a task.

Have you ever sat through a meeting while you know that you would be more productive if you could get back to your desk?

Meetings are the prime example of a time-wasting activity. Meetings are helpful when there is a powerfully clear agenda with an eagle-eye focus on targets. But in reality, meetings can often pull people off track with conflicting agendas, either behind the scenes or in the open.

If you do have a meeting, do your best to keep it short and sweet. In essence, you want to get in, express crucial points, get feedback and decide next steps.

Say ‘no’ often

“The difference between successful people and very successful people is that very successful people say ‘no’ to almost everything.” Warren Buffet

See yourself as a leader, a natural born achiever. But control your desire to be everywhere and everything to everyone because it will not help you attain quality leadership.

Remember, it’s okay to opt out. American hedge fund manager, James Altucher, gave this golden piece of advice, “If something is not a ‘Hell Yeah!’ then it’s a no.”

Give yourself permission to prioritize and stick to only that which will serve you best. Keep in mind, you can only give and be productive if your energy is not depleted.

Only if you are in control of your life you will be able to avoid unnecessary stress. A highly effective leader values time, defines boundaries and acts when the iron’s hot. Keep your mind sharp and focused but find time to go home and discover the smoothness and refreshing feeling of a cool iron.

The connected CD player

April 20, 2017 By oscar8m0nd

Introducing… the connected CD player, the smart approach to tackle your professional life. It seems impossible to compete with the latest connectivity gadgets. No worries, this one does not take any space, battery life is infinite, and can be very very cool.

The CD player is the individual player at work. The C is Chaos, the daily whirlwind of urgency and overload of information, activities, meetings,… The D is the Discipline you need to master your reality, both Discipline of Thought and Discipline of Action.

The connected CD player is the team player. You must interact, communicate, give and receive inspiration and energy. You have to thrive in chaos, be disciplined and connect.

Let me show you how this mental gadget works. First, list all activities relevant to your job. Second, categorize them in the following five essential disciplines:

Know. As a knowledge worker, you need to learn continuously and be knowledgeable on a product or products and a market or markets. Find out what you need to know to be an expert in your field. You can learn through training, online or traveling in the field. Find the time, everyday, to learn, get out of the office, take the pulse of your customers and your colleagues.

Communicate. This is a two-way road. You can show and tell what you know, but, more importantly: you must listen. This is the discipline of understanding the frame of mind, drivers and concerns of others.

Serve. Service is what your company, your boss, your peers expect from you. You have to do this, it is important and necessary, but occasionally bureaucratic activities may not provide intrinsic value. Watch out carefully this essential discipline, don’t let it consume most of your time and energy.

Execute. This is about being proactive, leading and adding value. This is about creating a product that will be associated to you or your team. This product can be a program, a report, an idea, a tangible product that is specific and can be measured.

Connect. Let’s move now from being a superb CD player to a phenomenal team player. The key is connecting strategy, priorities and metrics, encouraging candid and robust dialogue, being transparent and accountable. This discipline should be embraced by senior and team leaders, but also by individual contributors, who can lead themselves or others in their sphere of influence.

If you thrive in chaos, know, communicate, serve, execute and connect, facilitating collective decision making and strategic planning, you have become the ideal team player, a connected CD player.